What to expect when the engineers arrive

13 June 2011 - 10:30am

Okay - you’ve chosen your new boiler and arranged to have it installed, so what should you do when the engineer arrives to make sure the boiler installation goes as smoothly as possible:

  1. Firstly, and most importantly check they are who they say they are. If you don’t know them personally then make sure that they have a name badge and if you need to, contact the company they work for to check. No professional engineers will mind you taking the time to make sure.
  2. Make sure that you’ve cleared the area around the boiler and any other parts of the house they’ll be working in. Remember - the engineers need to be working on the boiler, not spending their time shifting your furniture. Even though you’d expect a reputable company to help if you’re stuck, it’s not really the best use of their time. They’ll most likely need access to the area around the boiler and the airing cupboard if you have one.
  3. Make sure that any pets are out of the way. In particular, make sure that the engineer doesn’t have to worry about dogs and cats escaping onto the road. Again, most will be fine with your pets, but they will need to be in and out of the house and if your puppy bolts for freedom every time they open the door, it’s going to make things very stressful!
  4. Make sure that you’ve told your neighbours that the engineers will be there, particularly if parking or noise is an issue in your area.
  5. Try to make sure that the engineer can park nearby. An old boiler is fairly heavy, and the closer the engineer can park, the better.
  6. Try to find out where the mains water tap is, so they don’t have to spend time hunting for it.
  7. Finally, if you’ve been happy with their service, keep their details and pass them on to friends and family. A reliable boiler installer is always a useful contact, and we all appreciate a personal recommendation.

If you have any questions about boiler installations, feel free to give us a call.